HubSpot Ideas

Gael_Guerder

Chat opening report by device (mobile/desktop)

https://app.hubspot.com/report-builder/

Track the volume of conversations (chats) initiated from mobile vs. desktop via a report.

 

To do this, a property is required that doesn't currently exist.

 

The only way is to create two chatbots. One opens on mobile and one on desktop. The data can be compared using the "Chatflow" property.