The notification sound for live chat is too low. It would be great if there were more loud sounds which ring for a longer time so that we could know even when we are away! Please do this asap :(((
I second this suggestion. Also, the option to choose what the sound is. A small "ping" doesn't get my attention. However, a "ring" or other options would work better for me.
We also have problems getting notified. Our teams are working in many different windows and tools or even away from desktop. So a longer sound till the chat is answered first (like a phone would do) would be a perfect solution.