We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies
Reject

HubSpot Ideas

Search HubSpot Ideas or Create Idea
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Status: Delivered
Sanderson
Submitted by on ‎Jan 28, 2021 8:17 AM

Chat notifications

The notification sound for live chat is too low. It would be great if there were more loud sounds which ring for a longer time so that we could know even when we are away! Please do this asap :(((

See more ideas labeled with:
3 Replies
Anonymous
Not applicable
‎Mar 15, 2021 11:29 AM

I second this suggestion. Also, the option to choose what the sound is. A small "ping" doesn't get my attention. However, a "ring" or other options would work better for me. 

globilars
Member
‎Nov 3, 2021 6:07 AM

We also have problems getting notified. Our teams are working in many different windows and tools or even away from desktop. So a longer sound till the chat is answered first (like a phone would do) would be a perfect solution.

Delivered
NazzMohammad
HubSpot Product Team
HubSpot Product Team
‎Apr 8, 2022 6:18 AM

Hi everyone, 

Thanks for your feedback!

In February, we worked with a sound engineer to released a new sound that is louder but not unpleasant.

We’d love it if you could give us feedback on your experience with the new sound.

Thank you!