It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effectiveness we need to know if they are remaining online throughout the day.
Weitere Ideen mit folgender Beschriftung anzeigen:
We really need this! Having the availability to have a live chat, but no measurement on the time the agents spent online doesn't make sense. It is crucial
@cdewey22 Just a page of logs for everyone in selected inbox. Everytime someones sets themselves to online -> on the list with name of agent + date + time. Everytime someones sets themselves to away-> on the list with name of agent + date + time.
It is neccesary to track if everyone is actually in chat and customers are able to get redirected.
Right now I can't confirm if the chat was staffed in the morning, was it an error in the bot's workflow or is someone lazy.
+1 this is definately needed. time status was changed, how long it was in that state etc, additionally would be nice to have different states such as Break/Lunch/Meeting other than just online/offline.
Sie müssen ein registrierter Benutzer sein, um hier einen Kommentar hinzuzufügen. Wenn Sie sich bereits registriert haben, melden Sie sich bitte an. Wenn Sie sich noch nicht registriert haben, führen Sie bitte eine Registrierung durch und melden Sie sich an.