HubSpot Ideas

KNewmanRyan

Change email address or HubSpot account associated to Community Profile

Just raising this idea on behalf of a customer. 

 

The customer will be leaving their current role soon and will no longer have access to their current HubSpot account. They were looking to change the email address or HubSpot account related to their current community page. This is not possible, I would like to raise the idea as a product feature in the future. 

 

Thanks so much

9 Replies
birdman
Contributor

When changing employer, a user of the HubSpot community will currently loose all of his ideas posted and badges that have been received - because the email address cannot be changed. This is rather painful for HubSpot advocates who are moving on.

 

elanashama
Top Contributor

Totally agree! This is something that's always on my mind, and is supported on most platforms.

To be honest, I think this is a basic functionality that HubSpot is severly lacking. 

jennysowyrda
Community Manager

Hi everyone! Thank you for submitting this idea. The ability to update the email address for your Community user is possible through your HubSpot account, or by partnering with the Community team if you no longer have access to your email. There are two options to make this update: 

 

1. Your Community user will associate with the email address within your HubSpot account. If you update your email address within your account and then log into the Community through HubSpot, your email address will update to reflect the email address within your account. 

 

2. If you are unable to update the email address within your HubSpot account, you can connect with the HubSpot Community team directly through the Community and we can transfer your established Community user to a new email address. 

 

Please let me know if you have any questions! 

 

 

elanashama
Top Contributor

Thank you @jennysowyrda , that's awesome!

birdman
Contributor

That's great to hear @@jennysowyrda 

Thx

elanashama
Top Contributor

Hi @jennysowyrda , I've just started a new job at a new company, and I'd like to transfer my community profile to my new HubSpot account email address.

My new email is: elanas@otonomo.io. Are you the person to speak to in order to get this done? 

Herman
Participant | Elite Partner

How can I get my emailaddress changed of my community account here? I'm leaving the agency where I worked for 8 years and don't want to leave my history of community engagement. 😉

nthatcher-airbr
Contributor

@jennysowyrda I am trying to update my email address on my Hubspot account and cannot find how to do this in my settings page. What I've done so far is change my email address in Settings-->General-->Email to reflect only my new email address I would like to change my community email address to. However, when I click on my name drop-down, it still shows the email address of my company. 

My last day is Friday and I wanted to make sure that my profile here in the community page is not lost 

birdman
Contributor

@nthatcher-airbr Connect with HubSpot support, they are able to help you. Good luck