HubSpot Ideas

NMedot

Change Transcription language on the Transcript page

Hi,

I make calls in several languages (French, English, Italian) but in the "Transcription Language" setting, it is only possible to select one language.

A lot of my calls transcripts don't make sense so it would be great to have the ability to set the language on the call transcript page itself so the transcript matches the language spoken.

Thanks,

3 Replies
jonsendrew
Participant

This would be so hefpul as we take calls in multiple languages and our QA director would like to review the call and transcriptions in each language. This feature is a MUST for call quality in HubSpot.

KKoraca
Participant

Agreed - this is a major need for our company We have bilingual users. 

Improver
Participant

Yes, needed please