HubSpot Ideas

RyanHart

Change From address for Quote eSign verification email

PROBLEM: When a client signs the quote using hellosign, the confirmation email titled "Please verify your identity to sign your quote" is sent from<success@hubspot.com> and frequently goes to the signers spam folder, which is a HUGE pain to identify and many deals are thought to be signed by the signer when the contract is not yet fully executed. This problem is compounded when there are multiple signers on a contract. 

 

PROPOSED SOLUTION: Allow our company to customize the sent from email address to be specific to our company, then allow our company to update our SPF record and DMARC to allow the email to be sent from our email address to use our email reputation. 

 

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20 Kommentare
adamdennett
Mitglied

This is causing us pain also!

Kyle_Turner
Teilnehmer/-in

We also need the option for this email to come directly from our domain. This is a brand trust issue that should be resolved.

ConversionCrew
Mitwirkender/Mitwirkende | Diamond Partner

This is a great idea. I would love this email to be editable alltogether by the way, so also the contents of the body.

Sdiddy407
Mitwirkender/Mitwirkende

Yes please! We are having so many complaints about emails getting stuck in spam.

MarketingNH
Mitglied

Would be very nice if this e-mail could be edited, very inconvenient.. 

arlogilbert
Mitwirkender/Mitwirkende

+1 here - every piece of the sales process is customized except for this one part. Hopefully the product team is looking at this.

 

The other massive annoyance here is that even with the transactional email add-on, there is no log of the email having been sent, the result is that we end up with these email we are highly dependent upon, but no insignt into whether they were delivered or not.

davidtor
Mitglied

Hi,

 

+1. 

This feature will create value for us in the sence that it will look much more professional and secure when the sending domain actually is from the involved party. 

 

 

 

 

SSegundo
Teilnehmer/-in | Elite Partner

+1 and following

DJohnstone
Mitglied

Agree.

We need to be able to customize the email address this is being sent from, as well as customize the email itself. For example, we have more than one brand, and we don't want the wrong logo appearing in the email, or the wrong email address.

 

But ... from what I see, this request was put up in early 2020, and it's almost 2023 ... my guess is this is not going to be changed any time soon, which is pretty much what happens with this black hole called "Hubspot Ideas".

The request to add new ideas instead of solving problems seems to be a version of "Ctrl+Alt+Del" that Support Reps at Hubspot default to telling customers to do! 🙂

PvandenHurk
Mitglied

+ 1 

MartijnL
Mitglied

It feels more like a bug that the from-address isn't the same as the emailaddres the quote has been sent with.

 

Did anyone received a response from Hubspot? Their are quite a lot of people reporting problems with receiving the email. It makes the automisation of the quotation process unreliable and time consuming for both our company as our clients.

 

Is there any work-around available?

mortenstaal
Teilnehmer/-in | Platinum Partner

Upvoting this

RNWilkinson
Teilnehmer/-in

Upvoting. The verification email only gets through to 50% of prospects who receive our quotes. Asking them to allowlist an email address up-front is not a tenable solution.

MatthijsW
Mitglied

Upvoting this one.. Having a lot of issues with this lately. 

MGan
HubSpot Employee

Commenting on behalf of a customer who is similarly experiencing this pain point. I've had other customers experience this issue too!

amin-laanaya
Teilnehmer/-in

+1

ALove
Mitglied

+1 - pretty basic functionality you'd think. They should be able to be sent from any HubSpot connect email 

Ellesyanna
Mitwirkender/Mitwirkende | Diamond Partner

Very much needed. There's been too many issues our clients are experiencing with the quote acceptation process through this e-mail. Any updates on this?

MartijnL
Mitglied

Didn't found a real work around, still waiting for this feature a year later 🙂

DFulham
Mitglied

This is a major blocker to using the Quotes feature. We are B2B Saas, have 60+ day sales cycles, and right when we're at the finish line with customers, they often don't receive the verification email because their firewall blocks a new, unknown sender. When this happens at the end of the month, where we are incentivizing customers to sign, it becomes a ridiculous impediment. This is a critical feature.