HubSpot Ideas

RyanHart

Change From address for Quote eSign verification email

PROBLEM: When a client signs the quote using hellosign, the confirmation email titled "Please verify your identity to sign your quote" is sent from<success@hubspot.com> and frequently goes to the signers spam folder, which is a HUGE pain to identify and many deals are thought to be signed by the signer when the contract is not yet fully executed. This problem is compounded when there are multiple signers on a contract. 

 

PROPOSED SOLUTION: Allow our company to customize the sent from email address to be specific to our company, then allow our company to update our SPF record and DMARC to allow the email to be sent from our email address to use our email reputation. 

 

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21 Comentários
NThakur5
Membro

+1 this is a pain for us also as a B2B provider it causes customers to be confused or ignore the email leading to delays in contract signing. This is a critical feature.