HubSpot Ideas

RyanHart

Change From address for Quote eSign verification email

PROBLEM: When a client signs the quote using hellosign, the confirmation email titled "Please verify your identity to sign your quote" is sent from<success@hubspot.com> and frequently goes to the signers spam folder, which is a HUGE pain to identify and many deals are thought to be signed by the signer when the contract is not yet fully executed. This problem is compounded when there are multiple signers on a contract. 

 

PROPOSED SOLUTION: Allow our company to customize the sent from email address to be specific to our company, then allow our company to update our SPF record and DMARC to allow the email to be sent from our email address to use our email reputation. 

 

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10 Replies
adamdennett
Member

This is causing us pain also!

Kyle_Turner
Participant

We also need the option for this email to come directly from our domain. This is a brand trust issue that should be resolved.

ConversionCrew
Contributor | Diamond Partner

This is a great idea. I would love this email to be editable alltogether by the way, so also the contents of the body.

Sdiddy407
Contributor

Yes please! We are having so many complaints about emails getting stuck in spam.

MarketingNH
Member

Would be very nice if this e-mail could be edited, very inconvenient.. 

arlogilbert
Contributor

+1 here - every piece of the sales process is customized except for this one part. Hopefully the product team is looking at this.

 

The other massive annoyance here is that even with the transactional email add-on, there is no log of the email having been sent, the result is that we end up with these email we are highly dependent upon, but no insignt into whether they were delivered or not.

davidtor
Member

Hi,

 

+1. 

This feature will create value for us in the sence that it will look much more professional and secure when the sending domain actually is from the involved party. 

 

 

 

 

SSegundo
Participant

+1 and following

DJohnstone
Member

Agree.

We need to be able to customize the email address this is being sent from, as well as customize the email itself. For example, we have more than one brand, and we don't want the wrong logo appearing in the email, or the wrong email address.

 

But ... from what I see, this request was put up in early 2020, and it's almost 2023 ... my guess is this is not going to be changed any time soon, which is pretty much what happens with this black hole called "Hubspot Ideas".

The request to add new ideas instead of solving problems seems to be a version of "Ctrl+Alt+Del" that Support Reps at Hubspot default to telling customers to do! 🙂

PvandenHurk
Member

+ 1