HubSpot Ideas

JWestbrook

Change Default Unsubscribe to Just Marketing Emails

Right now, when a contact hits "unsubscribe" at the bottom of a marketing email, it doesn't take them to the email preferences menu where they can select various lists to unsubscribe from. It just unsubscribes them from ALL contact... INCLUDING one-to-one emails. (This mean that an active lead might accidentally unsubscribe from emails with a sales person because they were just trying to unsubscribe from marketing emails). The solution should be that unsubscribe only applies to marketing emails and have unsubscribe from sales emails in a separate location (either on a website privacy policy page or at the bottom of a one-to-one sales email).