HubSpot Ideas

hubspotter594

Change AI assistant language at more granualar level

I was just showing off the new AI assistant features - and it is well received by all. The very first question I received from our users was "Will this AI assistant work in all our different languages?".

Upon checking with both knowledgebase and HubSpot support, unfortunately the AI assistant is currently only available to be set as one language across the different functions - i.e set as English for all web pages. 

I would like to propose that for large multi-national organisations this should be more granular and allow for multi-lingual teams like ours which have pages, forms, pop-ups, social accounts and emails in more than 20 languages. 

The ideal is that either the AI assistant is set at user level, or, the AI assistant should automatically change to the setting for that function. I.e if the landing page is in French, the AI assistant switches to French. If the email is in Spanish - AI will be in Spanish etc.

For now, the workaround I have offered is that we can set up a sandbox for each language and add the team so they can make use of the creation features - but of course this is not ideal to have to copy and paste....

1 Reply
Roeland_RS
Participant

Yes - please make AI language a seperate option not related to the language you set your account or user's language to. 

In our case, currently our employees are all Dutch - but we prefer to use software set to English. It just starts sounding bad in Dutch when certain terminology is translated. We also work with external developers and partners who are often English speaking and it's easier to then work in English. 

But we communicate with our customers in Dutch. 

Now we are forced to work in a dutch Hubspot environment so we can use AI Assistant for dutch writing. 

PS
I don't understand why we have to set the language of the AI Assistant to begin with? ChatGPT can just recognize what language you are writing in and adapts automatically (for rewrites)?