HubSpot Ideas

ttushaus

Caller ID feature for iOS Mobile App

Android mobile phone users can connect their Hubspot contacts, so when a prospect/contact calls they can see who is calling. 

 

This isn't the case for iPhone users. Can this feature be available on iOS?

 

To follow "Guidelines for posting," I'm sure the Who will use this, What value and examples have been mapped out for this feature for Android. So would suggest to apply that to the rest of the your mobile application users who are on iPhones.

HubSpot Updates
Delivered
March 24, 2020 10:49 AM

Idea Submitted
January 31, 2020 06:58 AM
Delivered
January 31, 2020 06:58 AM

January 06, 2020 03:27 AM

Hi all - thanks for the feedback here. One thing to note is that it is the Phone Number and Mobile Phone Number properties that are used to trigger Caller ID (on both iOS and Android). Additionally these numbers need to be in the E.164 format (https://www.twilio.com/docs/glossary/what-e164)

The Knowledge Base documentation is updated to clarify this - https://knowledge.hubspot.com/mobile/enable-caller-id-in-the-hubspot-mobile-app#enable-caller-id-ios

November 25, 2019 03:57 AM

@Tim1234 - as this requires some trouble-shooting with your contacts, I'll move this to a private channel. Will be in touch!

November 25, 2019 03:46 AM

@kussberg and @Tim1234 - after you enable Caller ID, can you force-quit the app and then open it? 

The next call that matches a contact in your CRM should trigger the CallerID.

We are working in improving this experience very soon. Let me know if you are still having issues.

In Beta
November 07, 2019 03:58 AM

Hi all - I wanted to give everyone here an update on the status of bringing Caller ID to iOS.

Caller ID is now currently in an open beta which you can avail off by just updating to the latest version of the App.

  • Instructions on how to enable it on iOS can be found here.
  • If you have any feedback on it, please DM me here and I will get back to you!

PS: tell your Android friends that an improved version of Caller ID for Android is coming soon too!

30 Replies
JasonConeway
Member

At the very least, there needs to be a way to field inbound calls from known HubSpot contacts via the HubSpot mobile app so they can be logged and/or recorded from the mobile device.  I deally, there should be a feature that recognizes inbound calling numbers for both known HubSpot contacts and recent outbound calls using the HubSpot dialing feature.  

MichaelThelle1
Participant

@vishnu I have the same issue. iOS fully updated and newest version of the Hubspot app - calls from contacts are not triggering the app. Would be amazing to see this working soon, so do keep us posted!

vishnu
HubSpot Product Team

Hi all - thanks for the feedback here. One thing to note is that it is the Phone Number and Mobile Phone Number properties that are used to trigger Caller ID (on both iOS and Android). Additionally these numbers need to be in the E.164 format (https://www.twilio.com/docs/glossary/what-e164)

The Knowledge Base documentation is updated to clarify this - https://knowledge.hubspot.com/mobile/enable-caller-id-in-the-hubspot-mobile-app#enable-caller-id-ios

MichaelThelle1
Participant

Hi @vishnu ,

Thanks for clarifying that numbers must be in the E.164 format - that did the trick for us. However, we now have the issue that phone numbers are always typed without our country code in front (i.e. 12345678 instead of +4512345678). Is there a handy trick to automatically update these via workflows?
Michael

vishnu
HubSpot Product Team
 
vishnu
HubSpot Product Team
karen_barth
Contributor

@vishnu, our reps are using the mobile app via ios and Android. We have been actively putting in contacts using the recommended format but this does not work every time there is an incoming call. We've discovered that it depends on the carrier. For example, it may recognize AT&T but not Verizon callers. Really hope that this idea was not closed because it would be nice to eventually have that worked out.

 

Thanks.

bsbullock
Participant

The HubSpot inbound caller ID on iPhones is still an issue.   It does not present the inbound caller ID for all of the cellphone providers.   It needs to be fully functioning with Verizon, AT&T, Sprint and T Mobile.   Please please please get this fixed.

vishnu
HubSpot Product Team
 
Plats
Contributor

Hi guys, 

 

As an alternative solution for the time being you could explore using Cradle. 

 

https://app.hubspot.com/ecosystem/3924364/marketplace/apps/sales/calling/cradle

 

The IOS app for Cradle is on par with the desktop version of the softphone and has an enriched caller-id functionality to bring up the contact details, life cycle stage, and the company of incoming calls that exist in the HubSpot system.

 

Thanks.