HubSpot Community - Caller ID feature for iOS Mobile App

ttushaus · ‎Jun 4, 2018

Android mobile phone users can connect their Hubspot contacts, so when a prospect/contact calls they can see who is calling.

This isn't the case for iPhone users. Can this feature be available on iOS?

To follow "Guidelines for posting," I'm sure the Who will use this, What value and examples have been mapped out for this feature for Android. So would suggest to apply that to the rest of the your mobile application users who are on iPhones.

bsbullock · ‎Oct 25, 2017

Need caller ID to work on Android (Samsung Galaxy 7). The names (stored in HS) do not show up on inbound and missed calls - only the phone number. I don't know whose call I missed. I have to call them back and ask them to identify themselves. Not professional.

Also need caller ID to work with text messages. I don't know who is texting me. I only get their number but not the name that is stored in HS. I'm having to text back and ask them to identfy themselves. Not professional.

smeadows · ‎Oct 26, 2017

I am having the same issue and it is very frustrating not being able to tell who is calling me.

TrucksByGlen · ‎Sep 24, 2018

I was going to ask about this too. I just discovered Zoho can do it. If they can, why can't a premium service like Hubspot?

alex7 · ‎Jan 24, 2019

This is insane that it is just available to Android users. I will take a guess here, but I bet Hubspot's majority of users are Apple customers.

karen_barth · ‎Feb 14, 2019

My group could REALLY benefit from this functionality.

We chose Hubspot as our CRM system simply because their mobile app worked better than others like Microsoft Dynamics, and our reps are constantly on the road making and accepting phone calls. It is hard to require our reps to put in the activity if necessary functionality, like caller ID, is not working properly.

Rthurber · ‎Feb 14, 2019

Please update the iphone ap.

Rsrogers · ‎Feb 14, 2019

Please update this app. I’m with CCG and it would make a difference in our effectiveness in our production.

Shawn Rogers

bsbullock · ‎Feb 14, 2019

The year is 2019 and inbound caller ID and inbound texting ID does not work on the HubSpot app on the iPhone. The iPhone - the most popular cell phone in the Milky Way !!!!!

I miss a call and I don't know who called me. I have to call them back and say "I missed a call from the number".

I get a text message and I don't know who called me (I only see the number). I have to text back and say "who is this".

This is highly unprofessional and makes life very hard for a sales rep in the field !

Additionally, there is no mapping/GPS feature in the HubSpot app. **bleep** ??? Why can't I click on the address in HubSpot and it launch Google Maps so that I can get directions? I can't even copy the address from HubSpot and paste it into Google Maps. This is very dangerous when I am traveling.

I've been complaining about these major lacking freatures of the HubSpot app for 18 months (since we switched from Base to HubSpot. Base had all of these features)

Spend some money and get the these basic features on the HubSpot iPhone app. It's 2019 !!!

MWeaver801 · ‎Feb 14, 2019

I work with a nationwide sales team with Commercial Funding Inc. and with our sales team in the field and not in the office, this would benefit them greatly. Most are iphone users. Anything to stay ahead of the game and advance communication on the road that ties back to us here in the office is a huge help.

kmadsen · ‎Feb 14, 2019

We must have the tools to do our job. Please allow our IOS brothers & sisiters to join the Android movement

CCGTom · ‎Feb 15, 2019

Please add the IOS tool to help us better utilize and get the most out of our HubSpot platform.

rh2 · ‎Feb 15, 2019

Please update the iPhone app for Apple phone users! I believe in and depend upon HuBSpot CRM as the best industry tool but not recognizing incoming calls skews my activity tracking data. Please and thank you !

karen_barth · ‎Feb 15, 2019

@rh2 thanks for commenting! Will you also upvote by clicking the thumbs up above? I think HubSpot will recognize this faster if we get that number up!

stuartvjohnson · ‎Jul 9, 2019

adding contact functionality to iPhone is critical.

vishnu · ‎Nov 7, 2019

Hi all - I wanted to give everyone here an update on the status of bringing Caller ID to iOS.

Caller ID is now currently in an open beta which you can avail off by just updating to the latest version of the App.

Instructions on how to enable it on iOS can be found here.
If you have any feedback on it, please DM me here and I will get back to you!

PS: tell your Android friends that an improved version of Caller ID for Android is coming soon too!

kussberg · ‎Nov 13, 2019

Hey guys, first thanks for bringing this feature to our phones. I today followed the guide on iPhone X (iOS 13.1.3) and Caller ID doesn't work. But on my MacBook I can see the "Maybe" suggestion, of who that might be. Any tips on fixing it?

Tim1234 · ‎Nov 25, 2019

Same issue as kussberg. Caller ID does not work on iPhone X with iOS 13. Followed all these steps. Works perfectly on Android. Please troubleshoot asap, thanks.

vishnu · ‎Nov 25, 2019

@kussberg and @Tim1234 - after you enable Caller ID, can you force-quit the app and then open it?

The next call that matches a contact in your CRM should trigger the CallerID.

We are working in improving this experience very soon. Let me know if you are still having issues.

Tim1234 · ‎Nov 25, 2019

Hi, thanks for quick response. Tried it, but still does not work. Have completed all the steps in the link I posted in my previous message. Call is not triggering the Hubspot app. Any other thoughts?

vishnu · ‎Nov 25, 2019

@Tim1234 - as this requires some trouble-shooting with your contacts, I'll move this to a private channel. Will be in touch!

HubSpot Ideas

Caller ID feature for iOS Mobile App