Call report list view with all items about call and recording

[laurenmarjorie]

(posting on behalf of customer)

We (management) must be able to create a list of calls with all details including call length, outcome and directly listen to the call.

We can't manage the prospecting process without this functionality.

[laurenmarjorie]

Hey Everyone, 

I'm the product manager for AI products at HubSpot. We have a closed beta of the list of calls as part of a wider product update we are working on. For now, access to the closed beta is restricted to HubSpot calling customers, with Enterprise, in the US or Canada. I can update this issue as we are able to expand access.

If you are eligible and would like to be included please shoot me an email at ileaman@hubspot.com.

[laurenmarjorie]

We're currently evaluating this enhancement and will update this issue with more information in the next couple months.

[nataliewickham]

We would like this ability as well -- to see a full call list that includes all reps' calls, the contact/company, outcome, and link. We used to used Salesloft and they had this functionality. 

[jdugue]

We also need to be able to filter on which calls had been recorded. I Europe, with GDPR we have to delete the records 6 months afther they have been recorded. This is currently impossible to do, and it is a very big problem for us from a Legal point of view

[Artelogic]

same thing here. it' difficult to manage and control the prospecting process with such circumstances.

[spogue]

Another vote here for the reasons described. Currently, my workaround is to have a list populated with calls of a certain type or duration and you don't know if its recorded or not until you get to the contact record. 

[Carlos0034]

Need this feature as well.  Call review can be more time-consuming when we have to run through every single contact one at a time.

[johnskrodenis]

we want this feature as well

[mfreiert]

We're currently evaluating this enhancement and will update this issue with more information in the next couple months.

[rmitchell1]

Upvote... need to be able to see recorded calls, in list, sortable by user.  Columns sortable, like call length, call type (outreach, discovery, closing, etc.).

[mpatti]

Will HubSpot be able to create a list of recordings so management can find them easily?  It's imperative we have it.  We may have to check with SalesForce to see if they offer this feature. 

[Ina]

Upvote!! Is a must-have for any sales prospecting tool. Same for the enterprise call transcripts. We need to be able to store/access all the transcription texts and ideally be able to search them by keywords.

[SarahFinnegan]

Hi team! This would be a great feature for users, also a very helpful tool for coaching teams and a great resource for new hires joining a team!

[pauldudley]

This will be critical for me for using hubspot as our main prospecting tool. Core feature of salesloft that we use today for quick coaching. 

[ianleaman]

Hey Everyone, 

I'm the product manager for AI products at HubSpot. We have a closed beta of the list of calls as part of a wider product update we are working on. For now, access to the closed beta is restricted to HubSpot calling customers, with Enterprise, in the US or Canada. I can update this issue as we are able to expand access.

If you are eligible and would like to be included please shoot me an email at ileaman@hubspot.com.