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Call report list view with all items about call and recording

(posting on behalf of customer)

 

We (management) must be able to create a list of calls with all details including call length, outcome and directly listen to the call.

 

We can't manage the prospecting process without this functionality.

HubSpot updates
4 Comentários
nataliewickham
Sachkundiger

We would like this ability as well -- to see a full call list that includes all reps' calls, the contact/company, outcome, and link. We used to used Salesloft and they had this functionality. 

jdugue
Berater

We also need to be able to filter on which calls had been recorded. I Europe, with GDPR we have to delete the records 6 months afther they have been recorded. This is currently impossible to do, and it is a very big problem for us from a Legal point of view

Artelogic
Mitwirkender

same thing here. it' difficult to manage and control the prospecting process with such circumstances.

spogue
Stratege

Another vote here for the reasons described. Currently, my workaround is to have a list populated with calls of a certain type or duration and you don't know if its recorded or not until you get to the contact record.