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Call report list view with all items about call and recording

: Idea Submitted
laurenmarjorie
Submitted by HubSpot Employee on ‎01-09-2018 05:19

(posting on behalf of customer)

 

We (management) must be able to create a list of calls with all details including call length, outcome and directly listen to the call.

 

We can't manage the prospecting process without this functionality.

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4 Replies
nataliewickham
nataliewickham
Regular Contributor
‎12-20-2018 03:19

We would like this ability as well -- to see a full call list that includes all reps' calls, the contact/company, outcome, and link. We used to used Salesloft and they had this functionality. 

jdugue
jdugue
Occasional Contributor
‎01-16-2019 09:44

We also need to be able to filter on which calls had been recorded. I Europe, with GDPR we have to delete the records 6 months afther they have been recorded. This is currently impossible to do, and it is a very big problem for us from a Legal point of view

Artelogic
Artelogic
New Contributor
‎04-11-2019 12:09

same thing here. it' difficult to manage and control the prospecting process with such circumstances.

spogue
spogue
Top Contributor
‎06-20-2019 02:14

Another vote here for the reasons described. Currently, my workaround is to have a list populated with calls of a certain type or duration and you don't know if its recorded or not until you get to the contact record.