Call drops when using call tool and creating a new contact
I have done a screen share with support and they have confirmed that this is an issue, but I wanted to get it on here to hopefully get resolution sooner.
If you make a call using the Hubspot calling tool from a company record and then you create a contact, the browser will move away from the company page that had the calling tool open and open the contact that you just created, in turn dropping the call that you were on.
So if you are on the phone with ABC Corporation and the receptionist tells you the name of the decision maker that you should be talking to. If you add that contact to the company record, you will hang up on the receptionist.
Hi @Conzo427! I'm happy to share that in the updated calling experience we launched a few weeks ago, calls will no longer drop as you navigate to associated contacts or companies.
Yes! We have noticed and it is MUCH better. Thank you for your quick work!
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