Call companies not associated to contacts directly

It would be great if we could call a "company" out of the CRM when we don't have an official "contact" there.  

HubSpot updates
49 Replies
brookeharper
New Contributor

You might want to consider a 3rd party CTI connector for that. You can check out Tenfold. Some of its main features are click to dial, floating UI and call analytics to name a few. It's easy to set up too. You can check them out on the link below.

 

https://www.tenfold.com/integrations/

Betty87
Occasional Contributor

It would be great being able to call directly from the company and not only from the contact or deal.

TaelerSwanson
New Contributor

It would be great to be able to call the company so the call records and then we can log the activity too with the call recording.

HubSpot Product Team
HubSpot Product Team
updated to: Delivered
julian-evolve
New Contributor

Hi @hroberts,

This change has not been delivered.

 

The change you've referenced was great, as it allows us to call 'contacts' from the company page. And, we can call the company number if the contact assinged to the company doesn't have a number.

 

But, if a company doesn't have a contact assinged to it, we're unable to call the phone number of that company through the CRM.

 

This is an especially fustrating issue when you're importing a cold calling list of companies, as you necessarily don't have a contact yet at those companies! It really does make this CRM annoyingly less functional for cold calling of that nature.

 

I'm assuming this is an ultra small fix. Seriously worth doing I think.

 

Julian

 

 

 

Community Manager
Community Manager
updated to: Delivered

Update

The ability to make calls from Company and Deal records in now live in the HubSpot CRM.

 

Why it matters?

If you’re a sales rep, you spend your day making calls, sending emails, and booking meetings. The more efficient you can be at those three things, the better you’ll be at your job. With that in mind, in the last few weeks, we added the ability to send emails from company and deal records. Today’s change makes reaching out to your contacts even easier: you can now make calls from company and deal records as well. Fewer clicks in the CRM means time saved means more sales. It’s that simple.

 

How it works?

Navigate to any company or deal in your HubSpot database. In the communicator at the top, you’ll now see the option to call a contact associated with that record.

 

 

Simply select the contact and click the call button. The call will be logged on any other records that contact is associated with.

 

Haven’t set up calling yet? It’s as easy as going outside on a 70-degree day in February. Here’s how to get started.

 

Who gets it?

All HubSpot CRM and Sales users (note: HubSpot Sales Free portals are limited to 15 minutes of calling per user per month).

HubSpot Product Team
HubSpot Product Team
updated to: Idea Submitted

Thanks for clarifying that @julian-evolve! I'm opening this idea back up so we can explore that.

mmdeneen
New Contributor

To what Julian evolve addressed, we agree with him!!

It is nice to see you can call out of the company page now, but it still makes you select a contact.  Upon selection, there should be the option to select the main company line.  Because to Julian's point sometimes we don't have a contact yet at that company.  We often call the main line to then end up finding a contact. 

 

This should be a quick addition for the hubspot team to add.  We like our calls logged and we can't do that yet without the main line being a selection.

mmdeneen
New Contributor

When do you think this will be a new feature?

tabbs
Occasional Contributor

This feature is critical to lead prospecting and costs valuable time in setting up dummy contacts as a workaround.