Due to the number of states and countries with various regulations around monitoring and recording, we have shut off the recording feature.
We really only want to use the recording and analysis feature for role playing - it would be a great learning tool for us with that use case. If anyone knows a workaround, please let me know.
In the meantime, it would be great to have some granularity on the security level of recording considering that the links can be listened to by anyone. It makes our cyber security people unhappy.
I totally agree with you on this. Adding the option to customize call recording for specific users or teams would be super convenient. Not to mention, it'd give us more control and enhance security. Speaking of which, I've been on the hunt for a solid call recording solution myself, especially for work-related tasks. Recently, I started using MightyCall, and it's made tracking all the necessary calls a breeze! They make call recording super easy and offer a wide range of functions. What's even better is that they're constantly updating and expanding their features, which is incredibly convenient.
It's a CRIMINAL OFFENSE in some states for you to record calls with all parties notified. Makes for a terrible cold call to tell prospects they're on a recorded line lol. Please allow functionality on the Organizational level to throttle which specific users automatically record calls when using the HubSpot dialer.