HubSpot Ideas


Call Recording - ability create automation that toggles call recording on/off

I would like a mechanism to turn call recording off based on a Contacts market. Essentially, if a Contact Record's market happens to be in a two party consent state I want to toggle Call Recording off. 

I know HubSpot will turn off call recording if the area code for the phone number happens to be in a two party consent state, but considering people tend to hold onto their cell phone numers for life and with hybrid/remote work taking off there many one party consent state transplants to two party consent states.  

We make a lot of outbound calls to our inbound leads and want to make it easier for us to automatically toggle off call recording based on the rules we establish.