HubSpot Ideas


Call Recording Consent Messages

My company just recently got sales hub and has rolled it out to our inside sales team. It has come into question the call recording option. I understand that the call recording laws are on a state-by-state basis. I just had an inside sales rep in NY test out to see if we would get the call recording message and didn't because NY is a one-party consent state. With no way to test if the call recording messages are coming through since it is based on location and I am in a one-party consent state, my idea is to have the ability to turn on the call recording consent message for ALL states to eliminate any risk/liability/loopholes.