HubSpot Ideas

realizeit

Call Queue Smart List

It looks like the idea of call queues is to arrange a list of calls for a given day. I'm not sure this is a real benefit. The way I'd like to use it is:

to prioritize daily calls.

 

I have 5 calls at 9 am, but one of them if more impt than the other (like the client asked me to call back at 9 am vs the other 4, which are cold calls). Right now, I can't highlight the task, make it another color, or anything except type something in the name (a PITA). I thought the call queue might come to my rescue. Not.

 

When I set up a queue, which is time consuming IMHO, it fails to remove the ones I'm done with. I have to manually remove them. In addition, I want them set for ONE day--meaning, if I put them in a Daily Queue, I ONLY want those for that day in that Daily list. I want the ability for the system to auto show only those for that day, not the ones I've added for August.

 

So, for now, this Queue is not really useful for someone doing inside sales every day.

HubSpot Updates
Delivered
June 30, 2017 07:25 AM

In Beta
April 25, 2017 09:25 AM

@realizeit Our new Tasks queue feature that's currently in beta will help you get the categorization you are looking for: https://ux.hubspot.com/beta/crm-tasks-queue

3 Replies
hroberts
HubSpot Product Team

@realizeit Our new Tasks queue feature that's currently in beta will help you get the categorization you are looking for: https://ux.hubspot.com/beta/crm-tasks-queue

hroberts
HubSpot Product Team
 
realizeit
Top Contributor

What does "delivered" mean? What did you deliver. I just checked the queue function & I don't see anything new. In fact, it still looks pretty useless to me. I don't get what others are excited about by this feature. It's too cumbersome, IMHO, to be useful.