HubSpot Ideas

katiebroyles

Call Log to track specific number used

It looks like there was a recent update pushed through that affects how call logs (among other things) are reported now.  Since this update, my team and I are no longer able to see which phone number (home, mobile or work) was dialed.  This is important for me as sometimes a home or work number are no longer in service, or a mobile number may have been dependent on an employer and that could change with the change of who the employer is.

 

If we continue to track the phone number dialed in the call log, I can then use that to determine what information is now incorrect and make corrections to it.

1 Reply
callie
Contributor

Though which type (home, mobile or work) would be useful, we'd like to also see the exact phone number that was used.