Calculate and Report on the Time between Two Properties
I would like to create a custom report where i can see how much time my contacts spend in each stage of their Contact Lifecycle. I am looking for something much like the "time in deal stage" available for deals.
I know that hubspot has the "became a lead date", "became an opportunity", "became a customer date" properties, but I can't seem to get any good report using these.
@rok, I don't know you, but I'm your biggest fan already. Especially during the strange times we're currently in this type of insights is invaluable in helping to understand changes in the sales cycle.
I also would like to create a custom report to find how long a certain ticket has been in a status. This would help us to calculate how long someone hasn't been spoken to, how long an issue has been going on, etc. We would find this super helpful and would love for the idea to implemented!
Hey all! It was really informative (if a little painful at times) to read all the comments on this post.
Excited to share we've released a new kind of calculated property into beta: "Time Between" properties.
Time Between properties take two existing date properties (like "became a lead date" and "became a customer date") and calculates the duration between them. It's just what you need for creating reports like "average time spent in lifecycle stage" or "average time for Enterprise leads from initial conversion to Go Live", etc. The feedback on the beta so far has been terrific, we're on target to release to all Pro and Enterprise customers in the coming weeks. If you want into the beta, just reply to this update and I'll get your hubs added.
Next: There are SO MANY comments on this post about wanting to measure time spent from entering a stage to today. I want to re-iterate that while that seems basic, creating that functionality that also works with the rest of the HubSpot tools (like Workflows and Reportings) is incredibly difficult to do well and at scale. While that functionality is not part of the initial Time Between properties launch, we are working very hard (think multiple conversations with many, many smart HubSpotters weekly) to figure out how we can make it work. I look forward to updating you all on that soon.
