CTA retina display support

 

HubSpot automatically compresses images, CTAs - either custom image or the out of the box Hubspot stylings -- do not look crisp, clear and high-res on retina displays.

 

 

Add support for retina and otherwise address the image quality loss in CTAs.

HubSpot updates
CTA retina display supportHubSpot Product Team
04-12-2018

Interesting, thanks for confirming @jhachquet. That sounds like a good plan, we'll be in touch with support on our side and get to the bottom of what you're seeing. Thanks again!

CTA retina display supportHubSpot Product Team
04-12-2018

Hi @jhachquet, @mitchellkp@AnastasiaSG@Annie_B, looping back on this, this is indeed a brand new feature, but I should have mentioned in the original post that it's part of the new CTA app specifically, not available in the legacy version. All  customers should have the ability to move to the new editor since Feb 20th via a message in the bottom-right of the old CTA app, but if you're seeing any issues with that definitely let me know. (Some more info on the new app can be found here). 

 

Some details on what actually changed here, previously even if you uploaded a 2x image into CTAs (let's say a 200x200px image for a 100x100px CTA) the moment that the CTA was sized to it's final dimensions (100x100px) the original image would then be resized down to 100x100px too. This is what made things so fuzzy. With this update to the CTA rendering engine, if an image is uploaded at 200x200px for a 100x100px CTA, we store the original size, and made a second copy of it at 100x100px and serve both versions with the CTA when it's rendered on your site and in email. We take advantage of a HTML attribute called srcset which allows us to provide two separate URLs for two different images, one at 100x100px and another at 200x200px and then the browser/device picks which one it's going to use to load the image depending on the pixel density of the screen it's loading on. This scrset attribute works for both websites and most major email clients so it should kick in across the board. 

 

This also works for button-based CTAs (the out of the box CTAs) when used inside emails too. When building a button-based CTA, it's turned into an image to be used in the email, and provided at a 1x, 2x, 3x and 4x resolution in the mail to be sure it shows up as crisp as possible. A note on buttons in emails though, right now button CTAs show up in emails as images, this is due to a limitation on the options to render standard HTML in email clients, a lot of HTML isn't supported so the only way we can be sure it'll look correct is by turning it into an image. We're actively looking into creating a way for customers to build proper HTML buttons for emails that are built using email-safe HTML and at that point buttons will always render as HTML and never require an email, but in the meantime these buttons are also rendering as retina-supported images, no work needed from you, that part's automatic. 

 

I hope this helps shine a little light on it, if there's anything I can clarify or if you have any follow up quesitons definitely let me know.

CTA retina display supportHubSpot Product Team
changed to: Delivered
04-11-2018

Hi all, this update to CTAs is now available to everyone. To learn a little more about how it works and to try it out, check out the top section of our guide here: https://knowledge.hubspot.com/cta-user-guide-v2/how-to-create-a-call-to-action-cta-with-a-custom-image

 

Thanks!

CTA retina display supportHubSpot Product Team
changed to: In Beta
03-09-2018

Hi all, some really good news here, after a substantial amount of research and work to rebuild CTAs we now have a beta of a re-implemented image rendering for CTAs that supports retina optimisation right out of the box. We'll be rolling this out to all customers over the course of the next few weeks. Stay tuned Smiley Very Happy

66 Replies
BryZ
Visitor

I got an email with a reply from user @jakeb but the post is gone. 

 

Jake, I am with you completely. Another thing I found is that the ?noresize image DOES NOT WORK. It makes images appear better in the builder, but once you send the email the images are compressed regardless. I did multiple tests as this is the soltuion their support team kept offering me. Can someone confirm that I am correcting in stating that ?noresize does not work like they claim?

We just signed up for HubSpot, and are going through the integration phase now. I am on the verge of walking away. We offer design and development services to our customes, and sending blurry emails does not reflect well on us and makes us look sloppy. I see people have been asking for a soltuion for over a year now.

Another super frustrating thing is when I initially asked their support why the images and CTAs were blurry they told me it was due to things on my end such as image size, quality, resizing (as in setting a 1000px image to 175px), etc. They gave me the run-around for a few days until I proved all their theories wrong, and only then did they finally state it was actually a known "feature/bug" (that is what the support person called it). What a huge waste of my time.....

Kanefire
Regular Contributor

After requesting this over a year ago, I have decided to move on. Hubspot charges too much to have critical components languish. I utilize both marketing and sales CRMs and have been frustrated time and again...

PaulaClapon
New Contributor

Hi guys,

 

Does anyone have an update on this? I've even tried using the ?noresize hack for an image CTA and it still doesn't work.

ojobson
Top Contributor

@PaulaClapon @Kanefire @BryZ @AnastasiaSG

 

Since HubSpot marked this as delivered, I started another thread here - please upvote and maybe we can finally get this sorted once and for all!

mrspabs
Top Contributor

Why is this marked as delivered? The CTAs still look blurry

ojobson
Top Contributor

 @mrspabs - see the post above yours!

mrspabs
Top Contributor

 @ojobson it says "The idea you are trying to access is not available." when i click it

ojobson
Top Contributor

@mrspabs That's odd - full URL is: https://community.hubspot.com/t5/HubSpot-Ideas/CTA-Retina-Display-Support-Attempt-2/idi-p/188364

I can access it when I am logged in, but not from a browser where I am not logged in...

GChris
Occasional Contributor

This needs to be re-opened. Pretty basic stuff you'd think.

benvanlooy Esteemed Contributor | Gold Partner
Esteemed Contributor | Gold Partner

There is no work around that helps.

I'm not just talking bout the CTA, I'm talking about every image in the email.

 

A few of our clients of have the Hubspot starter account. We cannot edit html, so we cannot use the ?noresize trick.

We are forced to use the Hubspot Module interface with the drag & drop. No matter what we do, we keep getting bad quality images because of the compression.

Support now has basically told me there is nothing they can do do change this.

 

I  suggest that Hubspot adds an option per email to turn of the compression so we have more control.

 

One of our clients understandibly is not happy with the quality & therefor we have decided to now send out emails with campaign monitor... Kinda defeats the purpose of using Hubspot really..