CSAT Template Options

Hi there,

 

It would be great if we had the option to use a 1-5 Likert Scale for CSAT surveys rather than a "Happy, Sad, Neutral" scale. It is much more accurrate.

 

HubSpot updates
1 Reply
Regular Contributor

I love this idea. We are in a very engineer heavy industry and the emoji scale isn't appropriate for our customers, and also wouldn't be accepted by our co-workers.