Allow CSAT surveys to be reported in line with the tickets they were sent following. We have the ability to connect CSAT survey to a closed ticket, but the survey report cannot show any ticket data as it doesn't have association with ticket properties. It means you're enforcing everyone to use CES for better data management of this - if that's the case, why have CSAT?
Agreed, the ability to associate ticket data to a csat/custom survey would be amazing. Right now to work around the limits of hubspot here I have ours setup to save to a customer object after an associated ticket is closed the ID and the subject of the ticket. These properties can then be used in our customer survey to inform the customer what ticket we are surveying them on. However to then know what ticket they are providing feedback for we have to ask they enter the provided ticket ID into the form. A successful work around but obviously not ideal.
