HubSpot Ideas


CSAT Survey Reporting

Allow CSAT surveys to be reported in line with the tickets they were sent following.  We have the ability to connect CSAT survey to a closed ticket, but the survey report cannot show any ticket data as it doesn't have association with ticket properties.  It means you're enforcing everyone to use CES for better data management of this - if that's the case, why have CSAT?

1 Reply

good, question!