La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
We need a way to look at CSAT by agent. We have a post-chat CSAT set & want to be able to track overall happiness across our Support team (one of their KPIs).
Currently Feedback Surveys are part of the custom report builder, but is missing some information that would allow us to run the report (namely Agent). The 'agent' field shows up in the CSAT results, but is not visible anywhere else (even in exports).
We need it; it would significantly improve our monitoring of the support team's KPIs.
Pour ajouter un commentaire ici, vous devez être inscrit. Si vous êtes déjà inscrit, connectez-vous. Dans le cas contraire, inscrivez-vous puis connectez-vous.