HubSpot Ideas

masullid

CSAT Reporting by Agent

We need a way to look at CSAT by agent. We have a post-chat CSAT set & want to be able to track overall happiness across our Support team (one of their KPIs). 

 

Currently Feedback Surveys are part of the custom report builder, but is missing some information that would allow us to run the report (namely Agent). The 'agent' field shows up in the CSAT results, but is not visible anywhere else (even in exports).

 

masullid_1-1661450686465.png

 

2 Replies
gustavoorosco
Member

It was awesome in api request as well

AndresP
Member

we need it