Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
This is so essential to so many workflows, and exists in compeitors like MixMax which are way smaller. ITS ALMOST WORTH PAYING FOR MIXMAX JUST FOR THE SEQUENCES.
I noticed in the other inquiries on CC for sequences major updates were coming in 2020 and 2021, it doesnt seem to be resolved, is that accurate? It is almost 2023 so wanted to be sure.
@glencornell Could you share a release timeline or whether this will be available in Beta? We would like to know if we need to get this functionality sorted elsewhere.
@Ariane_CJ I have checked back with the Support, but unfortunately, the feature is still "being reviewed"... Since the so-called Update is almost 2 years old, I doubt that this topic is still being reviewed.
Upvote, this would be very helpful. Many of the clients I support have multiple team members on threads, so the ability to set up a sequence that goes to CC inboxes would be amazing.
