HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

HubSpot Updates
February 28, 2021 08:55 AM

Hi Commmunity! An update here from the product team:

 

We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!

 

Best,

Glen

Being Reviewed
April 06, 2020 10:21 AM

Hi Community!

 

Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.

 

In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7

 

I will update the status of this idea post as we learn more!

 

Best,

Glen

151 Replies
AGoletti
Participant

Agree, this would be very helpful for a sequence we use to follow up offers that are sent to multiple people who participated in a demo.

PatriciaK
Member

Very basic feature that is still missing.

Larscrama2
Member

Yes, this would be VERY helpful.

I now have to manually open each contact - would be MUCH easier if it could be done in the sequence.

susandaly
Participant

Yes, our company could really use this feature as well!

asirvins
Member

This is a badly needed feature

JakeGarvey
Member

Great idea. Let's make this happen Hubspot. 

GEiselt
Contributor

+1

CameronB
Member

Please add this feature.  This is another thing that should be clearly there and it's quite frustrating to see that this has been requested for 2years and still nothing has been done about it. You're going to increase your sales so much more once you actually start dealing with these requests. 

Spcott
Member

Seems there are two threads on this topic. Perhaps these should be merged and it could increase the development on this must needed feature: https://community.hubspot.com/t5/HubSpot-Ideas/Add-CC-and-BCC-capabilities-to-emails-from-HubSpot/id...

STkatchenko
Member

Much needed!!!! It was being looked at start of last year, is there still no progress?

ANascimento
Member

This would be very helpful. Upvoted!

jessedaniel
Participant

This would be critical for our Delight stage customer success. To be able to warm handoff from a sales rep to a customer success rep. 

SCreurer
Member

Yes please!!!!

cjr5
Member

Yes please - it's very limiting without it

sarahcoop
Member

this would be super helpful and is very necessary!

CWhitmore
Member

I am also requesting this functionality. We would like to be able to cc our distributor when leads come in from certain markets and are enrolled in sequences. The current process is too convoluted and requires us to send a separate email to our distributor and then manually let them know when the lead has scheduled a demo. This functionality would significantly improve our workflow and I request that HubSpot prioritize the development of this feature. 

 

If there are any workarounds to cc someone in a sequence, I would be curious to learn what other users have done. 

KFine
Member

Hi,

This would be very helpful. I don't see an update since February of 2021. Is there any update to this?

 

Thanks!

BPollastrini
Member

This is really needed

oliviatmktg
Member

It makes total sense to have a sequence feature for CC within the organization. Let's say for example if the organization is working with different clients and someone needed to take a leave of absence or maternity leave - the contact owner can CC another existing contact owner to provide information to the client on how to best reach the company. There's a myriad of reasons why CC in sequence for existing contact owners would be incredibly valuable. If the concern is with spam compliance, there could also be a set limitation for the day as well.

cmercet
Member

4.5 years, 262 votes and 99 comments after the 1st request, still no update @hubspot😅