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Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
In regards to this feature request, there are some plans for this but nothing in development yet. Keep an eye out here for any future updates!
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
Hi everyone! My name is Hallie, and I'm an APM on our CXM team here at HubSpot. I wanted to provide an update regarding this feature!
I spoke with a PM for Sequences, and they confirmed that this is still on the roadmap, but it's a pretty big lift as far as implementing it. We are keeping the status as 'Being Reviewed' for now, since there isn't an ETA yet for when it will be available, but I will be sure to follow up here as soon as there are more developments.
We appreciate your continued patience here, and please continue to leave feedback around how this feature would be beneficial. 😊
1. There are multiple main contacts for a company, so I want to send the sequence to all of them, and if any one of them replies, I want the sequence to end.
2. My coworker wants to be bcc'd on sequences where users are invited to book a meeting with her. It would help her and I keep track of meetings that are booked through sequences and she wants to be able to get the emails. The solution would be to allow me to bcc her to individual email sequences, or subscribe here to the Sequence anytime it is sent out in the sequence settings
No, I have not. Instead, I have been creating a template, then manually adding each member of the team to the email chain. Not exactly incredibly efficient, but also not terrible. I would LOVE a workaround to better automate the process, however.
Yes, being able to send Sequence emails to more than 1 person from a company would be great. The benefit is that all staff see that the others have had the email & they also see the replies.
Rule: if one contact replies to the email or books a meeting, unenroll from the sequence all other contacts from that same company who were on the email chain.
UPVOTE!!!! We may leave due to this feature as it will not work with all of the sequences we just created. Crazy this has been going on for over 4 years as it is a feature that should be available for all types of users.
Had a bunch of HubSpot users request this feature. They need to loop in other team members on these emails in case the contact does reply, it needs to go to them as well.
Yes!!! Please do this. I send out updates to teams of 3+ people, with a specific action request, so everyone needs to be cc'ed on the same email to stay in the loop about who is completing the requested action. I would be amazingly useful if I could use Sequences for this purpose, but without the ability to cc, it just doesn't work.
I need the ability to BCC on sequences. My company uses saleforce as the CRM and hubspot for marketing a sales tools. I would love to be able to BCC all sequences so that all activity is synced by adding my bcc to saleforce email. This will allow hubspot sales to compete with solutions like a salesloft and outreach.io. Simple feature goes a really long way
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