CC in Sequences

DavidMFT

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

HubSpot updates
Feb 28, 2021

Hi Commmunity! An update here from the product team:

 

We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!

 

Best,

Glen

Status updated to: Being Reviewed
Apr 6, 2020

Hi Community!

 

Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.

 

In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7

 

I will update the status of this idea post as we learn more!

 

Best,

Glen

80 Replies
Nikorbut
Member

Upvote! This feature is really important in B2B sales space when you're making outreach to an account

garinhess
Participant

My use case is a little different than some. I want to cc other stakeholders in the buying group when I put someone in a sequence in case the senior target is too busy their colleague can answer instead.

metaltoad
Member

Upvote!

 

(I am concerned there has been no reply for what appears to be more than a year.  Is anyone from Hubspot actually looking at this?)

OvidiuPanin
Member

Yes, this would be a good feature to have!

Morgan22
Member

This would be unbelievably useful to reach out to more than one person in a company within a sequence. 

harmonicinc
Member

How can this be an open request for 2 years?

asburynewton
Member

PLEASE add this feature to include a cc in sequences. I would like to be able to manually add a cc before the Sequence begins.

 

quintonp
Member

UPVOTE

indee
Member

UPVOTE -this would be so helpful!

abhishekhmlet
Member

Upvote!

ankitoberoi
Member

I would love this feature as well! UPVOTE! 

kvaughn
Member

Definite upvote...this would be an extremely helpful feature!

 

gdevore
Participant

Upvote.

cpierson
Participant

Upvote.

feedback
Member

Upvote this

Status updated to: Being Reviewed
glencornell
HubSpot Product Team

Hi Community!

 

Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.

 

In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7

 

I will update the status of this idea post as we learn more!

 

Best,

Glen

jeffreynolte
Participant

Upvote!

paulaburza
Member

if someone else responds to an email sent through a sequence, and CCs the original person - it doesn’t appear under that original contact feed.

 

That original person is still enrolled in a sequence. 

 

It would be great if this was automated so that we won't have to reply from an inbox using the BBC, for it to appear it HubSpot, and then automated so that the original person actually gets unenrolled from a sequence, and so that it shows in their activity feed the response by someone else they forwarded the email to. 

patrickvaughn
Member

Upvote

finn
Top Contributor

+1