HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

HubSpot Updates
February 28, 2021 08:55 AM

Hi Commmunity! An update here from the product team:

 

We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!

 

Best,

Glen

Being Reviewed
April 06, 2020 10:21 AM

Hi Community!

 

Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.

 

In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7

 

I will update the status of this idea post as we learn more!

 

Best,

Glen

231 Replies
BChee
HubSpot Employee

This would be a very useful feature to have, as multiple people might need to be copied on a sequence, and being able to cc team mates or colleagues helps to keep everyone in the loop.

EAKchariot
Member

Do you have an update on this? It sounds like 3 years ago it would be ready in the next few months.

 

JJensen3
Member

@glencornell any update on this? This is a critical feature myself and many other users need, and it seems like it's been years since the last update.

EAKchariot
Member
Agree, we would love to have this as well. Thank you
Irivero
Member
Likewise
flynn_43
Participant

Need this too !

VWO
Member

Yes please, the current sales sequence capabilities of Hubspot is far behind what other tools have solved few years ago, and this is one of them.

AnaPaula90
Member

Hi! Do you have an update on this? 

ewade
Participant
I do not, sorry
rc93
Member

Updates on this? The form Glenn listed in 2022 is now deleted 

MertOzcan
Member

Is there an update on this? Looks like the thread has been silent for a while. Starting a sequence to multiple contacts would be really helpful.

RChozick7
Member

any updates here?

Mackey
Member

Upvote!

 

This is silly that it has taken years for HS to implement.

BHulaux
Member

UPVOTE

BBMCS
Participant

Any updates?

SJBailie
Participant

Looks like we're still waiting to be able to auto cc a colleague into a template or sequence?!!! What's taking so long?

KMace3
Member

Any updates here? I still can't cc via sequences from what I can tell. 

DSiqueira9
Member

Alguem do time do Hubspot tem informação de quando essa utilidade de inscrever vários contatos em sequências (CC, BCC e TO:), será implementada? 

Isso está há 03 anos em desenvolvimento. 

SPowers5
Participant

and workflow CC

TTrzybinski
Member

Has this been progressed at all? The last update on adding a cc: to a sequence email thread was from 2021.