Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
Hi Commmunity! An update here from the product team:
We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!
Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.
In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7
I will update the status of this idea post as we learn more!
What software for Sequences with multiple TO, CC, BCC can we use that has auto-unenrollment? Ideally that integrates with Hubspot presently?
Need this feature, and need it now. I assumed that with the significant monthly pricing we pay for professional tier packages that this would be included... I hate to think I need to go out and pay for another service that has this basic functionality on top of the HS subscription... really makes me sour about each renewal cycle as this is not the only thing that's a basic feature but sorely lacking.... seems like HS was built specifically for B2C and us folks in B2B end up being secondary objectives.... ugh.
@glencornell are there any updates on this? Seems like a pretty basic feature since most outgoing emails that are in responses to forms (for example) require more than one person on the email. Seems like the last update was early 2021, any news? Thank you!
This is so essential to so many workflows, and exists in compeitors like MixMax which are way smaller. ITS ALMOST WORTH PAYING FOR MIXMAX JUST FOR THE SEQUENCES.
I noticed in the other inquiries on CC for sequences major updates were coming in 2020 and 2021, it doesnt seem to be resolved, is that accurate? It is almost 2023 so wanted to be sure.
@glencornell Could you share a release timeline or whether this will be available in Beta? We would like to know if we need to get this functionality sorted elsewhere.
