Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
Hi everyone! My name is Hallie, and I'm an APM on our CXM team here at HubSpot. I wanted to provide an update regarding this feature!
I spoke with a PM for Sequences, and they confirmed that this is still on the roadmap, but it's a pretty big lift as far as implementing it. We are keeping the status as 'Being Reviewed' for now, since there isn't an ETA yet for when it will be available, but I will be sure to follow up here as soon as there are more developments.
We appreciate your continued patience here, and please continue to leave feedback around how this feature would be beneficial. 😊
Hi Commmunity! An update here from the product team:
We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!
Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.
In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7
I will update the status of this idea post as we learn more!
Upvote. As an Account Executive, I'm almost always communicating with 2 or more stakeholders in a deal. It's critical that my follow-up sequence includes all stakeholders. For 4 years I have been manually sending 3-4 emails that should be automated in a sequence. This can cause communication to fall through the cracks and is becoming a large bottleneck as I need to allocate valuable time to these manual email sends.
This message is explicitly intended for you HubSpot team. The first request for this feature was in 2018 and Glen in February 2021 wrote that you were working on this solution. Now, almost 4 years after Glen's response and 7 years after the first request, is there any news you would like to communicate to your users? As far as I am concerned this is a key feature.
While I'm looking forward to our family's Thanksgiving turkey, its crisp, buttery skin, the juicy meat, the hints of garlic and onion, the drizzle of that velvety gravy, I know I'll be thinking, in the back of my head, "wow, this meal would be perfect, if only Hubspot would address the cc in sequences issue frequently requested since 2018, a basic email functionality." Maybe next year.
I wanted to suggest a feature that would be incredibly helpful for our internal workflow—the ability to automatically CC contacts in sequences. This would help us avoid extra manual work and ensure smoother internal communication.
Here are two key reasons why this feature would be valuable:
Improved Internal Visibility – Automatically CC'ing relevant team members ensures that everyone stays informed on client interactions without requiring manual forwarding or updates.
Increased Efficiency – Manually adding CCs to each sequence step is time-consuming and prone to human error. Automating this process would help streamline operations and enhance productivity.
Please build this simple feature. We have a workflow where we use Sequences for internal intros + follow ups in case they don't respond. Not being able to cc in the intro'd party is really frustrating.
