Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
In regards to this feature request, there are some plans for this but nothing in development yet. Keep an eye out here for any future updates!
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
Hi everyone! My name is Hallie, and I'm an APM on our CXM team here at HubSpot. I wanted to provide an update regarding this feature!
I spoke with a PM for Sequences, and they confirmed that this is still on the roadmap, but it's a pretty big lift as far as implementing it. We are keeping the status as 'Being Reviewed' for now, since there isn't an ETA yet for when it will be available, but I will be sure to follow up here as soon as there are more developments.
We appreciate your continued patience here, and please continue to leave feedback around how this feature would be beneficial. 😊
@glencornell can we have an update on this feature request? It sounds like it was being reviewed and I had a customer open a support ticket on this. Can you confirm in this thread if it's still being considered and do we happen to have a time line if so? Thank you!
It would be great for us, if the CC's could be set based on different parameters or filter conditions, including associations.
Like we have two tiers of customers. Agencies, and then under those agencies, there are Employer Groups.
The agencies have agents. Those agents are assigned to a book of business (a set of Employer Groups) Those Employer Groups have designated "Employer Contacts"
When we communicate to the ER Group Contacts, we would want to CC the agent assigned to those employer groups as well.
In the sequences if the first mail step is manual and one adds several contacts in copy, and the second automatic, this second one is only sent to the first contact and the others of the CC are left out. It would be great to send this email to all the contacts in copy.
Yes this would be great. One of the companies I work for send out sequences where there might be multiple people at the org. Instead of sending each one individually it would be great to be able to have the emails in a sequence go to multiple people as a group email.
Upvote. I have workflows that I would like to create that send marketing emails to the original contact and the CC'd contract from the original thread. This feature is not available right now but I would like it to be available as soon as possible.
Sequences are not usable without the ability to CC others in an organization (whether internal or external). Our team has not had the ability to rely on any email sequences given this lack of functionality. It's a dealbreaker!
