HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

HubSpotからのアップデート
February 28, 2021 08:55 AM

Hi Commmunity! An update here from the product team:

 

We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!

 

Best,

Glen

ステータスに更新: Being Reviewed
April 06, 2020 10:21 AM

Hi Community!

 

Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.

 

In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7

 

I will update the status of this idea post as we learn more!

 

Best,

Glen

216件のコメント
BChee
HubSpot Employee

This would be a very useful feature to have, as multiple people might need to be copied on a sequence, and being able to cc team mates or colleagues helps to keep everyone in the loop.

EAKchariot
メンバー

Do you have an update on this? It sounds like 3 years ago it would be ready in the next few months.

 

JJensen3
メンバー

@glencornell any update on this? This is a critical feature myself and many other users need, and it seems like it's been years since the last update.

EAKchariot
メンバー
Agree, we would love to have this as well. Thank you
Irivero
メンバー
Likewise
flynn_43
参加者

Need this too !

VWO
メンバー

Yes please, the current sales sequence capabilities of Hubspot is far behind what other tools have solved few years ago, and this is one of them.

AnaPaula90
メンバー

Hi! Do you have an update on this? 

ewade
参加者
I do not, sorry
rc93
メンバー

Updates on this? The form Glenn listed in 2022 is now deleted 

MertOzcan
メンバー

Is there an update on this? Looks like the thread has been silent for a while. Starting a sequence to multiple contacts would be really helpful.

RChozick7
メンバー

any updates here?

Mackey
メンバー

Upvote!

 

This is silly that it has taken years for HS to implement.

BHulaux
メンバー

UPVOTE

BBMCS
参加者

Any updates?

SJBailie
参加者

Looks like we're still waiting to be able to auto cc a colleague into a template or sequence?!!! What's taking so long?