HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

Actualizaciones de HubSpot
February 28, 2021 08:55 AM

Hi Commmunity! An update here from the product team:

 

We are currently undergoing some major changes to the infrastructure of sequences to allow for a number of improvements, including the ability to enroll multiple contacts in sequences (CC, BCC, and TO:). Although we still plan to prioritize this work, it may still be several months before this functionality is available in beta. Thank you for your patience and participation in this thread, we are working hard to bring news of updates for you all as soon as we can!

 

Best,

Glen

Estado actualizado a: Being Reviewed
April 06, 2020 10:21 AM

Hi Community!

 

Our team is currently reviewing the ability to CC (or include multiple contacts in the "To" field when enrolling contacts into a sequence.

 

In review, we access the problem and potential ways a solution would work in HubSpot, both in terms of user experience, and technical feasibility. If anyone would like to be more involved in our discovery reaseach and/or beta testing. You can fill out this form: https://forms.gle/JLh6BEhe2ygd7FJp7

 

I will update the status of this idea post as we learn more!

 

Best,

Glen

207 Comentarios
HaraCampanholo
Miembro

@DavidMFT Any feedback?

JStaerck-Weil9
Miembro

Upvoted! 

The last update from HS was in February 21, is the BETA out yet? 

 

Thanks 

cserrano8
Miembro

Upvote!

DEbert
Colaborador

Upvote! Our Sales Team needs this function. 

AdLL
Miembro

This feature is more than needed. I can't start using the sequence feature as long as I don't have it

ewade
Participante

Our Inside Sales team emails on behalf of Outside Sales People and a CC would be nice for this, so the prospect receiving the email sees both and when necessary and CC Outside Sales Rep can step in.

Zen07
Miembro

Any update on this?

MBottka
Miembro

@glencornell Is there any news on when this will be implemented? It's been two years since any update.

KButt
Miembro

Yo!, Anyone Alive out there???

 

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aaronsydecar
Participante

Any chance of an update here? This is something I can do with other email automation platforms, but not with Hubspot

 

AGupta45
Participante

We want to keep our group email in CC so everyone knows what is being talked with prospect. currently not possibly add cc in automated emails.

brentaKiwi
Miembro

Sequences are not useful for my application without this functionality.

DomD4
Miembro

It seems like this has been on the product roadmap for a long time. Is there any update on progress? It seems like such an easy and valuable feature to implement.

KarynS
Miembro

hey there, has there been any further traction here? I can't seem to find how to do this? 

MDorobantu
Miembro

Upvote

ThaisCampbell
HubSpot Employee

+1

Coopers
Miembro

Upvote! I have a follow-up sequence after pitching a customer which has a variety of follow up emails and call reminders. However, the pitch is usually with multiple people, so I need to be able to send the sequence to all of them! Otherwise I need to set manual tasks to manually send a template to each of them over and over

ABishop8
Miembro

It has been more than a few months sense the last update. Has anyone found a good workaround to this?

SBush2
Miembro

The workaround is sending manual emails to multiple people and following up with them manually. Which is silly and frustrating. Seems like a basic function that HubSpot is avoiding for some reason. 

CibeleCavalli
Miembro

Upvote