HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

247 Replies
AVauchko
Member

Allow the sequence emails to have a 'cc' option to forward it to others as well 

NiveshJOP
Member

@hubspot Any updates on this feature request? Important one!

robertaprequel
Participant

Upvote. Crazy this hasn't been figured out yet

JessieS
HubSpot Moderator

@glencornell can we have an update on this feature request? It sounds like it was being reviewed and I had a customer open a support ticket on this. Can you confirm in this thread if it's still being considered and do we happen to have a time line if so? Thank you! 

rogermcnall
Member

It would be great for us, if the CC's could be set based on different parameters or filter conditions, including associations.

Like we have two tiers of customers.
Agencies, and then under those agencies, there are Employer Groups.

The agencies have agents. Those agents are assigned to a book of business (a set of Employer Groups)
Those Employer Groups have designated "Employer Contacts"

When we communicate to the ER Group Contacts, we would want to CC the agent assigned to those employer groups as well.

HrishiSathawane
Member

Why is this is not resolved yet. I can't add people in cc. I want to add my team members so everyone is on the same page and one of us can respond.

Upvote!

cassimatti
Member

this is imperative to our company with onboarding new clients and including the right people in the company - when will this be available?

growearnest
Member

Any Updates?  It's been over 3 years 

aizudeanjp
Member

definitely need this to be working

RCrawford
Participant

What is the status of this feature?  This would be highly beneficial to many based on the response to this request

BibsBroadbent
Member

This is such a key feature and we have been waiting so long, we may even ditch our sales pro licences and use a 3rd tool instead 

Em111
Participant

Yes this would be great. One of the companies I work for send out sequences where there might be multiple people at the org. Instead of sending each one individually it would be great to be able to have the emails in a sequence go to multiple people as a group email.

LMadlena
Member
Agreed! I would like to see HubSpot add this functionality
THowell6
Member

Upvote. I have workflows that I would like to create that send marketing emails to the original contact and the CC'd contract from the original thread. This feature is not available right now but I would like it to be available as soon as possible.

JBear8
Member

Sequences are not usable without the ability to CC others in an organization (whether internal or external). Our team has not had the ability to rely on any email sequences given this lack of functionality. It's a dealbreaker! 

SBush2
Member

It's truly insane that customers have been requesting this feature for YEARS and nothing has been accomplished. 

MatheusMachado2
Member

UPVOTE!

NicolaEON
Member

upvote

NicolaEON
Member

upvote

RMartinez8941
Member

Upvote. Really, this would make it so much simpler to use the Sequencing Tool. It would be SO USEFUL!