HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

256 Comentários
SBush2
Membro

The workaround is sending manual emails to multiple people and following up with them manually. Which is silly and frustrating. Seems like a basic function that HubSpot is avoiding for some reason. 

SParkinson08
Membro

Hi there,

We want to have the ability to cc specific people in email templates and sequences. I noticed that this has been an ongoing request, dating back to 2017 from the looks of it. 

Any sight as to when this will be a feature?

Without it, we rely on tools like Zapier to do things that we should be able to do directly in HubSpot. 

CibeleCavalli
Participante

Upvote

BChee
HubSpot Employee

This would be a very useful feature to have, as multiple people might need to be copied on a sequence, and being able to cc team mates or colleagues helps to keep everyone in the loop.

EAKchariot
Membro

Do you have an update on this? It sounds like 3 years ago it would be ready in the next few months.

 

JJensen3
Membro

@glencornell any update on this? This is a critical feature myself and many other users need, and it seems like it's been years since the last update.

EAKchariot
Membro
Agree, we would love to have this as well. Thank you
Irivero
Membro
Likewise
flynn_43
Participante

Need this too !

VWO
Membro

Yes please, the current sales sequence capabilities of Hubspot is far behind what other tools have solved few years ago, and this is one of them.

AnaPaula90
Membro

Hi! Do you have an update on this? 

ewade
Participante
I do not, sorry
rc93
Membro

Updates on this? The form Glenn listed in 2022 is now deleted 

MertOzcan
Membro

Is there an update on this? Looks like the thread has been silent for a while. Starting a sequence to multiple contacts would be really helpful.

RChozick7
Membro

any updates here?

Mackey
Membro

Upvote!

 

This is silly that it has taken years for HS to implement.

BHulaux
Membro

UPVOTE

BBMCS
Participante

Any updates?

SJBailie
Participante

Looks like we're still waiting to be able to auto cc a colleague into a template or sequence?!!! What's taking so long?

KMace3
Participante

Any updates here? I still can't cc via sequences from what I can tell.