Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
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The workaround is sending manual emails to multiple people and following up with them manually. Which is silly and frustrating. Seems like a basic function that HubSpot is avoiding for some reason.
We want to have the ability to cc specific people in email templates and sequences. I noticed that this has been an ongoing request, dating back to 2017 from the looks of it.
Any sight as to when this will be a feature?
Without it, we rely on tools like Zapier to do things that we should be able to do directly in HubSpot.
This would be a very useful feature to have, as multiple people might need to be copied on a sequence, and being able to cc team mates or colleagues helps to keep everyone in the loop.
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