Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.
I have setup a sequence, the
1st is the email with all the details, the
2nd in the sequence is a follow up a week later, the
3rd is another follow up & the
4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website.
I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence. Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so..... Hope this helps?
Our Inside Sales team emails on behalf of Outside Sales People and a CC would be nice for this, so the prospect receiving the email sees both and when necessary and CC Outside Sales Rep can step in.
It seems like this has been on the product roadmap for a long time. Is there any update on progress? It seems like such an easy and valuable feature to implement.
Upvote! I have a follow-up sequence after pitching a customer which has a variety of follow up emails and call reminders. However, the pitch is usually with multiple people, so I need to be able to send the sequence to all of them! Otherwise I need to set manual tasks to manually send a template to each of them over and over
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