HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

207 Replies
HaraCampanholo
Member

@DavidMFT Any feedback?

JStaerck-Weil9
Member

Upvoted! 

The last update from HS was in February 21, is the BETA out yet? 

 

Thanks 

cserrano8
Member

Upvote!

DEbert
Contributor

Upvote! Our Sales Team needs this function. 

AdLL
Participant

This feature is more than needed. I can't start using the sequence feature as long as I don't have it

ewade
Participant

Our Inside Sales team emails on behalf of Outside Sales People and a CC would be nice for this, so the prospect receiving the email sees both and when necessary and CC Outside Sales Rep can step in.

Zen07
Member

Any update on this?

MBottka
Member

@glencornell Is there any news on when this will be implemented? It's been two years since any update.

KButt
Member

Yo!, Anyone Alive out there???

 

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aaronsydecar
Participant

Any chance of an update here? This is something I can do with other email automation platforms, but not with Hubspot

 

AGupta45
Participant

We want to keep our group email in CC so everyone knows what is being talked with prospect. currently not possibly add cc in automated emails.

brentaKiwi
Member

Sequences are not useful for my application without this functionality.

DomD4
Member

It seems like this has been on the product roadmap for a long time. Is there any update on progress? It seems like such an easy and valuable feature to implement.

KarynS
Member

hey there, has there been any further traction here? I can't seem to find how to do this? 

MDorobantu
Member

Upvote

ThaisCampbell
HubSpot Employee

+1

Coopers
Member

Upvote! I have a follow-up sequence after pitching a customer which has a variety of follow up emails and call reminders. However, the pitch is usually with multiple people, so I need to be able to send the sequence to all of them! Otherwise I need to set manual tasks to manually send a template to each of them over and over

ABishop8
Member

It has been more than a few months sense the last update. Has anyone found a good workaround to this?

SBush2
Member

The workaround is sending manual emails to multiple people and following up with them manually. Which is silly and frustrating. Seems like a basic function that HubSpot is avoiding for some reason. 

CibeleCavalli
Member

Upvote