HubSpot Ideas

DavidMFT

CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

214 Replies
MrBean
Top Contributor

Even if this was supported for only tasks (Manual Emails), would be a huge help to AEs and AMs in helping them organize follow ups. 

 

Plus what's strange here is that I was the reciever of a group sequence with automated emails from a hubspot sales rep. . . 

ABaliatico
Member

That is very strange @MrBean - I was in the past as well

 

KBrunstetter
Participant

The inability to keep someone CC'ed, as well as have a followup sequence direct off a customer's reply, has been detrimental since switching over to HubSpot this year.

PHix
Participant

Anyone dealing with B2B sales needs to have this feature. It's rare for us to be emailing a single contact at a company. 

PStewart2
Member

upvote

SJBailie
Participant

Wow. This is function taking far too long to implement. 

Metrobi
Member

It's June 2023 and this is still being reviewed. Wow!

HaraCampanholo
Member

YES! we need 2

GWebb6
Contributor

Big upvote from us here too - not just to be able to handoff internally but also because it is frequently the case that multiple contacts from within the same business need to be included in our outreach sequences, rather than each receiving a separate email. @glencornell I raised a ticket with HS Support and they suggested tagging you in this message to see if is there any update on this? Many thanks!

Shuler
Participant

Very interested in this feature!

EOBrien2
Member

upvote!

HaraCampanholo
Member

Up

 

Since 2021

JBG
Member

Up vote !

Whathcock
Top Contributor | Diamond Partner

HI @DavidMFT ,

 

It looks like, at this time, it isn't possible to CC: someone on a sequence email.  The idea has been submitted to the Ideas Forum ,  and I suggest you give it an upvote and comment your specific use case to help HubSpot prioritize building this feature out. 

 

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AXheladini
Member

upvote 

SPollock
Member

Is this still active or a possibility?  There's a linked form but it's no longer active.

HaraCampanholo
Member

UP

ALando
Member

Since 2021... Any idea when will this feature be available?

NPhanor
Member

Up-voting!

Also in desperate need for this feature. Helps with collaboration and tag teaming targeting customers with a partner.  

Any updates on this feature?

HaraCampanholo
Member

UPvote