CC in Sequences

Hi, we get a lot of overseas enquiries, the process to enrol an overseas student is quite complex & labour intensive. We get many many enquiries, the conversion rate is very low. The first email is a response to their enquiry.  

I have setup a sequence, the

1st is the email with all the details, the

2nd in the sequence is a follow up a week later, the

3rd is another follow up & the

4th is a final one saying I've sent u a few emails with no reply, so thank you & a link to our website. 

I want to CC another colleague in the sequence who will manage the enrolment if it happens. I am now forced to forward the email to them so they can make contact with with the prospective customer as I cannot CC them in the sequence.  Often there is no reply, I send a follow up & often there is no reply. I have found myself getting bogged down with setting up numerous contacts with no result, so.....  Hope this helps?

HubSpot updates
42 Replies
bfarr
Regular Contributor

This is a major blocker for us right now to using sequence. Many of our events we'll meet multiple contacts from a prospect. It makes a follow-up less personal and genuine if we can't cc their colleague and end up emailing them separately. We're trialing cliently to see if that helps (they do allow sequence to not proceed in a sequence until the prior step is completed)

aprslo
New Member

Up Vote for cc option in Templates and Sequences please!

Slixer
New Contributor

Half-way through 2019 and this feature is still not available. It must have something to do with "shared" inbox and upgrading?

david_waltzman
New Member

Yes please! 

BCC would be nice as well.

Margstar
New Contributor

We are searching for a solution to this as well. We couldn't use the HubSpot - Salesforce integration because it would log duplicate activities in Salesforce. So we were hoping the BCC to Salesforce would do the trick. But, reps are only able to do this one at a time via Outlook. Not ideal... 

CMACE
New Member

Upvote ! Add this feature please ! 

Thx

brendanm
New Member

Upvote - agreed that this would be very helpful as part of the client/partner onboarding process

alexandrerobin
New Contributor

Could you pliiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiize investigate ? , a lot of clients of my portfolio are harrassing me for this ! 

Jmarielouise
New Contributor

Upvote ! Add this feature please ! 

Titi
New Member

Hi

Upvote ! Add this feature please.