Our team is needing a way to limit which units a particular user or team is assigned to. For example, if we have a team member who does support for one of our units and not another, I need to find a way to limit their access only to the unit they support.
Ideally, we'd be able to create roles for units and assign them to users based on which team they're a part of at our organization.
I'm not seeing any work-arounds for this, or any way to assign a user to a particular unit, which is somewhat disappointing and defeats the purpose of much of what we needed business units for.
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
In regards to this request, the information in the note in the March 2025 still holds true. Any updates to this feature will still be shared here as the team progresses!
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
Hello! My name is Hallie, and I'm an APM on our CXM team here at HubSpot. I'm happy to share that permissions specific to Business Units is a feature currently being reviewed by our product teams. 🙂
For more context, our product teams are investing permissions based on the Teams feature throughout HubSpot. Their recommendation is for customers that want to limit access per Business Unit create a Team per Business Unit and then use the existing permissions capabilities to control access. Permissions across HubSpot is a big area of investment that our teams are continuing to make improvements in in 2025 and beyond. Additionally, another roadmap item being considered is one that would more easily link the user experience of creating Teams based on your Business Unit.
As any further updates are released, I will be sure to share them here. Please continue leaving your feedback here in the meantime!
Totally get your frustration—role-based access at the unit level should be a basic feature, especially when you're trying to scale support and keep things cleanly segmented. It really limits how effectively you can use business units without that control.
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
In regards to this request, the information in the note in the March 2025 still holds true. Any updates to this feature will still be shared here as the team progresses!
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
