Bulk import for Knowledge Base

Hi Team,


Some customers who are looking to purchase Service Hub have their own Knowledge Base set up already. At the same time, the HubSpot Knowledge Base does not seem to have an easy way to do a bulk import of these articles with a XML file.


It will be good if we can have a function that does this.

5 Replies
New Contributor

If moving from an existing solution (as most people are), this is a must-have. Who wants to re-key all their articles into a new system? Not me. Plus you have all the images, etc. Intercom has the simplest import tool that works incredibly. Just enter the url and boom - it's done in 3 mins. All images, content - everything - is ready to go. Quite frankly, I'm very surprised that a company of this size doesn't have anything like this.

Regular Contributor

Agreed we are considering this switch from Zendesk and would HATE to have to re-key all of our content! HALP!

HubSpot Product Team
HubSpot Product Team
updated to: In Beta

The ability to import an existing Knowledge Base from Zendesk, Intercom, Freshdesk and HelpScout is now in beta. Please PM if you would like access to this beta.

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Knowledge Base import is now live to all customers. You can import knowledge bases from Zendesk, Freshdesk, Intercom and Helpscout.

Occasional Contributor

This is great for folks who already have a knowledge base!


We are just implementing our knowledge base and all of our data is in a CSV file. It would be fantastic if there was some way to import a CSV file rather than have to cut and paste all that data into the knowledge base. 


Also, when one IS cutting and pasting Articles, it's a real pain in the butt to have to hit the back button to add the next Article. One of the options after I have published an article should be Create Another Article.