Bulk enrollment to sequences: enable stagger/throttle to e-mail sends
When bulk enrolling 40-50 new contacts to a sequence which starts with an e-mail, the built-in stagger between each e-mail send is 30 seconds (according to this article).
However, it would be great to either
1) be able to edit the stagger time from 30 seconds to another interval (like 5 or 10 minutes) or
2) have a "smart throttle"-feature which throttles the e-mail sends throughout the day and matches it with the existing "smart send times" already in place.
Ideally, if I add 40 new contacts, the sequence should e-mail them with a 5-10 minute interval within the best send times.
I've seen multiple other requests for stagger/throttle functionality for e-mail, but none directly adressing it in the context of sequence bulk enrollment. One could also call it a "enrollment throttle" rather than an "email throttle" if that is easier to implement, where you simply delay/throttle/stagger each enrollment in the sequence itself, rather than adjust the actual e-mail sends.
Yeah, I have a suspicion some of the suspect-activity / possible-spam-activity flags and account-suspensions we've been getting on sales' reps Google accounts are related to bulk sequences generating a lot of emails in a very short span of time, as the problems we've run into are often after a sequence goes out where batches of contacts were added to a sequence at the same time.
Being able to lengthen the stagger time between emails would be great, to test to see if it helps reduce those instances of activity being incorrectly flagged as suspect.
This is much needed. It should be a setting in the sequence set-up to say "send max # per minute" or something. There are rules for email providers and large sequences have already gotten one of our users' accounts blocked in Outlook and we are only a week into using the platform.
Absolutely. This is a feature in other CRM / email platforms, and I was actually sent here but a HubSpot rep to ask for this feature. Was going to create a new topic, but here's an upvote and some written support.
Definitely needed. Our email provider can send a max of 50/emails per account every hour. At present the only solution is to have a 9am sequence, 10am sequence, 11am sequence. This worked in testing but there's no way i'm going to ask my sales reps to do that.
This is really important in terms of email deliverability. If Hubspot wants Sales Hub to be able to compete with competitors in the Sales Enablement space, this is a must because they all include this feature.