HubSpot Ideas

Jameel

Bulk actions in Conversations Inbox

When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) 

 

The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot. 

HubSpot Updates
October 24, 2019 12:06 PM

Hi Peter! At the moment, you can only perform bulk close, delete, and restore actions, but we're planning on adding more actions over time like bulk assignment.

 

What other bulk actions are you looking for? Would love to hear more so we can incorporate into future iterations of this feature!

Delivered
October 13, 2019 08:25 PM

Excited to announce that bulk actions is now live! It's been a long road of development and I just want to thank you again for all your feedback and patience with this feature. Hope you're finding it useful!!

In Beta
September 13, 2019 12:07 PM

Happy to announce that this is now in beta! Please fill out this form if you'd like early access.

August 29, 2019 06:53 PM

Hey folks,

 

I want to apologize profusely for the lack of update on this issue from Hubspot’s end.  We dropped the ball on keeping the community aware of progress on this idea are are reviewing how to prevent that moving forward.  I specifically dropped the ball in setting a (really!) bad expectation around timelines earlier this year.

 

Our development team is currently working on Inbox bulk actions 

Being able to operate on multiple conversations at once is a key component in efficient communication management. It continues to be a high priority for us, but was delayed to focus heavily on reliability, and performance of our existing feature set.  We’re now refocused on critical enhancements like Bulk actions and will be delivering this feature soon.

 

Also - I’ll be updating this thread as soon as we have anything to share moving forward. If you have any questions please ask below and myself or team will try to address quickly!

April 05, 2019 05:20 AM

Hi folks - Sorry for the radio silence on our side around this issue.

 

Delivering this functionality is a deceptively hard engineering and design challenge. With an operation that impacts multiple threads at once, we need to update many components of the Conversations inbox, for every active inbox user's browser, instantly, while they are actively interacting with the data being changed, in a performant way, without confusing users through behavior like "all the threads in this list suddenly changed or disappeared!"

 

We do hear your feedback and see the need for this update. We are actively working on delivering this functionality and expect it to be available in the next month!

Re: Bulk actions in Conversations Inbox - changed to: In Planning
November 05, 2018 04:07 PM

94 Replies
Ben7
Contributor

@cambria If this soltion is now live, please can you advise how it is done? Thanks. 

rcraig
Member

Hi - is there an update for the ability to bulk delete conversations? We have over 7K emails in our junk folder (mostly Out of Office automatic replies) and we can only delete 100 at a time. Thanks

Gibbay
Member

This is a crazy feature. Who has the time to delete emails one by one in the inbox, then delete emails one by one in the "filtered section / spam), then AGAIN delete them one by one in the trash.

I say one by one but Hubspot's code is buggy and erratic. Sometimes you can select 100 emails, sometimes none. And you have to REFRESH manually. Really?

I had to turn off my email connection, it just does not work for me, And, given the number of comments above, it does not seem to work for others either.

Got to find another solution outside Hubspot. 😞

Gibbay
Member

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Gibbay
Member

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ClaireAH
Participant

We run an extremely busy inbox which is shared between a team of staff. 

We each take responsibility for the inbox at different times and waste a lot of time having to reassign conversations to another member of staff. 

We really need the option to bulk re-assign conversations to ensure we are working effectively and respond to our customers in a timely manner.

When will we have this function available? 🙏

jdcrwn
Member

I have 10k messages in my spam folder and I would like to delete them all. I can only delete 100 at a time and it would take all day. 

mindzen
Member

Its amazing bow such a simple thing like bulk select is missing. A request that can be processed asynchronously and updated as a message. Wake Up folks

AGiannelli
Member

Hi folks, can"t believe that at Hubspot it is not possible to select multiple emails and attribute to one owner ?

 

When will you implement this please?

 

Qizzle
Member

Should be able to bulk reassign conversations to someone else when a user is away.

pheebs
Participant

how is bulk assigning still not a thing when the original post was from FOUR YEARS AGO

morera
Contributor | Partner

I upvote this request.

joe-tdc
Participant

Hubspot needs a complete overhaul in the conversations window department. 

  • Batch edits (batch move to another inbox would be handy)  
  • Nicer UI, to have the inboxes and folders down the left hand side so we can hightlight multiple conversations and drag and drop would be a dream. Currently it takes 5 clicks to move an email to a new folder when we should be able to just drag and drop or at least batch move them!
  • Tagging a conversation
  • OUT OF OFFICE RESPONDER FUNCTIONALITY!
  • Search is quite dry too, it's quite hard to find things, hightlighting the word you've searched for inside the conversations would be a huge step forward. 
  • Shortcuts, for sending, sending and closing, deleting, even scrolling. 

 I really miss using Front as our email client at this point, but I want to keep everything in one place. 

mrspabs
Top Contributor | Platinum Partner

I need to be able to bulk move conversations from one inbox to another and I need to be able to reassign owners in bulk.

 

Use case: a support rep has an emergency or leaves the team and I need to assign all open conversations to another rep

Use case: a customer success rep needs to bulk move tickets to the support inbox 

 

I want to do this via bulk selection and workflow

 

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